Hospitals in Ghana will quickly have devoted criticism desks established by the Nationwide Well being Insurance coverage Scheme (NHIS).
This was disclosed by Dr Bernard Okoe Boye, the Chief Government Officer of the scheme, throughout an interview on Adom FM’s morning present Dwaso Nsem, Friday.
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He defined that these criticism desks could be structured like pulpits generally seen in church buildings, the place people can share their grievances or experiences concerning the NHIS.
Dr Okoe Boye emphasised the significance of offering a platform for people to voice their issues.
He acknowledged, “Hospitals in Ghana could have desks put in particularly for receiving complaints and experiences associated to the NHIS. As an alternative of utilizing a brief code, we consider in a extra private method, the place people are bodily seen, leading to a discount of points.”
He acknowledged that the procurement course of for the pulpits has been accomplished, and they’re at present awaiting supply.
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Dr Okoe Boye elaborated, saying, “While you go to these hospitals, you will notice our workers members standing behind the pulpits, able to serve the individuals and hearken to their experiences and issues. We’ll start implementing this initiative in massive hospitals and concentrate on the Outpatient Division (OPD) part, as it’s often frequented by sufferers.”
He additionally revealed that the workers members manning the pulpits have undergone intensive coaching and can work intently with the co-payments committee to make sure common updates on hospital behaviour.
Dr Okoe Boye added, “By way of this undertaking, we purpose to start out a constructive dialogue with the general public. We hope to start the implementation of this initiative subsequent month, and shortly individuals will witness the presence of NHIS pulpits in numerous hospitals throughout the nation.”
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